Privacy Policy

1. Introduction

Voyagee Life Hacks ("we," "our," or "us") operates the website voyagee-lifehackss.com and provides electric scooter sales and rental services throughout the United Kingdom. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or make a purchase
• Request information about our services
• Subscribe to our newsletter
• Contact us via our contact form or email
• Rent or lease an electric scooter

This information may include:

• Name, email address, phone number
• Billing and delivery addresses
• Payment information (processed securely through third-party providers)
• Driving license details (for rental services)
• Age and identity verification documents

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process transactions and deliver products/services
• Provide customer support and respond to inquiries
• Send service-related communications
• Improve our website and services
• Comply with legal obligations and verify identity
• Send marketing communications (with your consent)
• Detect and prevent fraud and security issues

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party companies that help us operate our business (payment processors, delivery services, etc.)
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you explicitly agree to sharing your information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based system is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through our cookie consent banner or your browser settings. For more details, please see our Cookie Policy.

7. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at [email protected] or +44 7942 219705.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and our legitimate business needs.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you believe we have not handled your personal information in accordance with this policy or UK data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.